{"id":1741,"date":"2026-09-20T14:08:50","date_gmt":"2026-09-20T14:08:50","guid":{"rendered":"https:\/\/getjackblackonline.shop\/?page_id=1741"},"modified":"2026-09-21T16:52:55","modified_gmt":"2026-09-21T16:52:55","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/getjackblackonline.shop\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated: September 20, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping at Jack Black Online. We want you to be completely satisfied with your purchase. If something isn&#8217;t right, we&#8217;re here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">30-Day Return Guarantee<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns within <strong>30 days of delivery<\/strong> for items that are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused, unopened, and in original packaging<\/li>\n\n\n\n<li>In the same condition as received<\/li>\n\n\n\n<li>Accompanied by proof of purchase (order number or confirmation email)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Items Not Eligible for Return<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Final sale \/ clearance items (marked as non-returnable)<\/li>\n\n\n\n<li>Items damaged through misuse, neglect, or normal wear and tear<\/li>\n\n\n\n<li>Perishable or hygiene-sensitive products once opened (e.g., cosmetics, personal care items), unless defective<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Start a Return<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Email us at <strong><a href=\"mailto:shdmqjstwh@iubridge.com\" target=\"_blank\" rel=\"noopener\">shdmqjstwh@iubridge.com<\/a><\/strong> with your order number and reason for return.<\/li>\n\n\n\n<li>We will respond within 1\u20132 business days with return instructions and, if applicable, a return shipping label.<\/li>\n\n\n\n<li>Pack the item securely in its original packaging and ship it back.<\/li>\n\n\n\n<li>Once we receive and inspect your return, we&#8217;ll process your refund within <strong>5\u201310 business days<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds are issued to your <strong>original payment method<\/strong>.<\/li>\n\n\n\n<li>Shipping fees from the original order are <strong>non-refundable<\/strong>, unless the return is due to our error (wrong, damaged, or defective item).<\/li>\n\n\n\n<li>Please allow additional time for your bank or card issuer to post the refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We currently process exchanges as a return + new order. Start a return as described above, then place a new order for the desired item.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Damaged, Defective, or Wrong Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us within <strong>7 days of delivery<\/strong> at <a target=\"_blank\" href=\"mailto:shdmqjstwh@iubridge.com\" rel=\"noopener\">shdmqjstwh@iubridge.com<\/a> with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you \u2014 no need to return the item in some cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Shipping Address<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are coordinated via email. Please <strong>do not ship items to our office address<\/strong> without prior authorization, as unauthorized returns may not be processed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Chargebacks<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We kindly ask that you contact us first at <a target=\"_blank\" href=\"mailto:shdmqjstwh@iubridge.com\" rel=\"noopener\">shdmqjstwh@iubridge.com<\/a> before filing a chargeback. Most issues can be resolved faster directly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: September 20, 2026 Thank you for shopping at Jack Black Online. We want you to be completely satisfied [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1741","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/pages\/1741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/comments?post=1741"}],"version-history":[{"count":1,"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/pages\/1741\/revisions"}],"predecessor-version":[{"id":1742,"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/pages\/1741\/revisions\/1742"}],"wp:attachment":[{"href":"https:\/\/getjackblackonline.shop\/index.php\/wp-json\/wp\/v2\/media?parent=1741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}